Your personal data matters to us. This Privacy Policy explains what information q36 collects, how we use it, and the steps we take to keep it safe for every player in the Philippines.
This Privacy Policy applies to all players who access q36 through our website at https://q36.onl. By creating an account or using any feature of the platform, you confirm that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us at [email protected].
When you register and use q36, we collect certain personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals accurately. Technical data — including your IP address, device type, browser version, and session activity — is collected automatically when you access the platform. We may also collect information you voluntarily provide when you contact our support team or respond to surveys. All data collection is limited to what is reasonably necessary for the purposes described in this policy.
The information we collect is used primarily to create and manage your account, process financial transactions, and deliver a personalised gaming experience on q36. We use your contact details to send account-related notifications, security alerts, and updates about platform features that may be relevant to you as a player in the Philippines. Transaction data is used to verify deposits and withdrawals, detect unusual activity, and maintain accurate financial records as required by applicable law. Technical data helps us monitor platform performance, identify and resolve technical issues, and improve the overall user experience on both desktop and mobile. We do not use your personal information to make automated decisions that would significantly affect your rights without human review. Where we send promotional communications, you will always have the option to opt out through your account settings or by contacting [email protected].
q36 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the q36 platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can take prompt action.
q36 uses cookies and similar tracking technologies to enhance your experience on the platform and to help us understand how players interact with our services. Essential cookies are required for the platform to function correctly and cannot be disabled. Functional cookies remember your preferences — such as language settings and login status — so you do not need to re-enter them each time you visit. Analytics cookies help us measure platform performance and identify areas for improvement; these do not collect personally identifiable information. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.
As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also request that we correct any inaccurate or incomplete data, or that we delete your personal information where it is no longer necessary for the purposes for which it was collected. If you wish to restrict or object to certain types of processing, you can make that request by contacting us at [email protected], and we will respond within a reasonable timeframe. Please note that some data may need to be retained for legal, regulatory, or fraud prevention purposes even after an account is closed. If you believe your data protection rights have been violated, you have the right to raise a concern with the relevant data protection authority in the Philippines. We are committed to resolving any privacy-related concerns promptly and transparently.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Financial transaction records are kept for a minimum period as required by applicable Philippine law and anti-money laundering regulations. When data is no longer required, we securely delete or anonymise it so that it can no longer be linked to you as an individual. If you request account closure, we will begin the data retention review process and inform you of the applicable retention periods for different categories of your data. We do not retain data beyond what is necessary or legally required.
q36 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you remain informed about how we protect your information. Continued use of the platform after an updated policy is posted constitutes your acceptance of the revised terms. For any questions about this Privacy Policy, please reach out to us at [email protected].
Common questions from Filipino players about how q36 handles personal data.
Have more questions about how q36 protects your information? Our support team is ready to help Filipino players with any privacy concern.