q36 Responsible Gaming

Gaming should always be fun, not stressful. q36 is committed to helping every Filipino player stay in control — with practical tools, clear guidance, and a platform built around your well-being.

Player Safety First 21+ Only Philippines

Gaming That Stays in Its Lane

At q36, responsible gaming is not just a policy — it is part of how we build the platform. Here is what that means for you as a Filipino player.

Deposit Limits

Set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be raised without a mandatory cooling-off period. This keeps your spending predictable and within a budget you are comfortable with.

Session Time Reminders

q36 lets you set session duration alerts so you always know how long you have been playing. When your chosen time is up, a clear notification prompts you to take a break. Regular breaks help you stay refreshed and make better decisions during your gaming sessions.

Self-Exclusion

If you feel you need a longer break, our self-exclusion tool lets you suspend your account for a set period — from 30 days up to a permanent closure. During exclusion, you will not be able to log in or receive promotional communications. Contact [email protected] to activate this option at any time.

Activity History

Your full transaction and session history is available in your account dashboard at any time. Reviewing your activity regularly is one of the simplest ways to stay aware of your gaming habits. Transparency is built into the platform so you always have the full picture.

Reality Checks

Enable periodic reality check pop-ups that display your current session duration and net balance at intervals you choose. These brief prompts are designed to keep you grounded and help you decide whether to continue or step away. Small reminders make a big difference over time.

Dedicated Support

Our support team is available to assist any player who has concerns about their gaming behaviour. Reach us at [email protected] and we will respond promptly, without judgement. We can help you activate any responsible gaming tool or guide you to professional support resources in the Philippines.

Know When to Pause

Problem gambling can develop gradually. Recognising the early signs is the first step toward getting back in control. If any of the following sound familiar, it may be time to reach out for help.

  • Spending more money on gaming than you originally planned, or chasing losses to try to win back what you have lost.
  • Feeling restless, irritable, or anxious when you are not able to play, or when you try to cut down.
  • Borrowing money, selling belongings, or neglecting bills in order to fund your gaming activity.
  • Hiding your gaming activity from family or friends, or feeling guilty or ashamed about how much time or money you spend.
  • Gaming interfering with work, school, relationships, or other responsibilities that matter to you.
  • Repeatedly trying to stop or reduce your gaming but finding it difficult to follow through on your own.
Need to talk to someone?

If you or someone you know is struggling with problem gambling in the Philippines, professional help is available. You can reach out to the National Council on Problem Gambling or contact your local mental health support service. You can also email us directly at [email protected] — our team will point you in the right direction without any judgement.

Your Questions, Answered

Common questions from Filipino players about responsible gaming tools and policies at q36.

Log in to your q36 account and navigate to the Responsible Gaming section within your account settings. From there, you can choose a daily, weekly, or monthly deposit limit that suits your budget. The limit takes effect immediately once you save it. If you wish to increase a limit, a mandatory review period applies before the change is processed — this is intentional and designed to protect you. If you need assistance setting up your limits, contact our support team at [email protected] and we will walk you through the process step by step.

Yes. q36 offers a temporary self-exclusion option that lets you pause your account for a period of your choosing — starting from 30 days. During this time, you will not be able to log in, place bets, or receive any promotional messages from us. Your account and balance are safely preserved and will be accessible again once the exclusion period ends. If you decide you need a longer break or a permanent closure, that option is also available. Simply email [email protected] with your request and our team will process it promptly and confidentially.

No. q36 is strictly for players aged 21 and above, in line with Philippine gaming regulations. All new accounts are subject to identity verification to confirm that the player meets the minimum age requirement. If we have reason to believe that an account is being used by or on behalf of a minor, we will suspend the account immediately pending investigation. We strongly encourage parents and guardians to use parental control tools on shared devices to prevent underage access to gaming platforms. If you suspect a minor is using a q36 account, please report it to [email protected] right away.

The most important step is to acknowledge the concern and reach out — you do not have to handle it alone. Start by using the self-exclusion or deposit limit tools available in your q36 account settings to create some immediate distance from gaming. Then consider speaking with a professional counsellor or contacting a problem gambling helpline in the Philippines. Our support team at [email protected] can also help you activate any account restriction and provide referrals to local support organisations. There is no shame in asking for help, and taking action early makes a real difference. For more general guidance, visit our FAQ page.

Play Smart, Stay in Control

Gaming at q36 is meant to be enjoyable. If you ever need help managing your play, our tools and team are here for you — any time, no questions asked.

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